Privacy Policy & Electronic Communications

Pharmidex Pharmaceutical Services Ltd is committed to protecting personal information, maintaining confidentiality and handling electronic communications responsibly.

This policy explains how we collect, use and protect personal data and provides important information regarding electronic communications sent by Pharmidex.

1. Privacy Policy

Who We Are

Pharmidex is a UK-based contract research organisation providing drug discovery, preclinical research, bioanalysis, toxicology and related scientific services to pharmaceutical, biotechnology and academic partners worldwide.

Pharmidex generally acts as the data controller for personal information collected through its website and business communications. Where we process personal information on behalf of clients, separate contractual and data processing arrangements may apply.

Information We Collect

Depending on how you interact with us, we may collect:

• Names, job titles, business contact details and organisational information.

• Information submitted through enquiries, quotations and project discussions.

• Professional correspondence and communication records.

• Website usage information, including IP addresses, browser details and website interactions.

• Marketing preferences and relevant business interests.

Personal information relating to research participants or clinical samples, where applicable, is handled under appropriate contractual, regulatory and data protection arrangements.

How We Use Your Information

We use personal information to:

• Respond to enquiries and provide information about our services.

• Prepare quotations, proposals and contractual arrangements.

• Manage client relationships and scientific collaborations.

• Deliver contracted research services.

• Maintain and improve our website and business operations.

• Send relevant business communications where permitted by law.

• Meet applicable legal, contractual and regulatory obligations.

Legal Basis for Processing

We process personal information where permitted under applicable data protection law, including where processing is necessary for:

• Performance of a contract or taking steps before entering into one.

• Our legitimate business interests, where these are not overridden by individual rights.

• Compliance with legal or regulatory obligations.

• Consent, where required.

The lawful basis depends on the specific processing activity.

Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential functionality, analyse website performance and measure marketing effectiveness.

These may include services such as Google Analytics and Google Ads, depending on the website's current configuration.

Where legally required, we obtain consent before using non-essential cookies or tracking technologies. Visitors can manage their preferences through the website's cookie controls.

Further information about specific cookies, providers, purposes and durations should be available through the website's cookie information or preference settings.

Sharing Your Information

We do not sell personal information.

We may share information with authorised employees, professional advisers, service providers, scientific collaborators, subcontractors or regulatory authorities where necessary and legally permitted.

Appropriate safeguards are applied to protect personal information shared with third parties.

International Data Transfers

Where personal information is transferred outside the United Kingdom, Pharmidex will ensure that appropriate safeguards or another lawful transfer mechanism applies, in accordance with UK data protection legislation.

Data Security and Retention

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or loss.

Personal information is retained only for as long as necessary for the relevant purpose, taking account of applicable legal, regulatory, contractual and business requirements.

Information that is no longer required is securely deleted, anonymised or otherwise disposed of in accordance with applicable procedures.

Your Data Protection Rights

Subject to applicable legal conditions, you may have the right to:

• Access personal information held about you.

• Request correction of inaccurate information.

• Request erasure of personal information.

• Restrict or object to certain processing activities.

• Request data portability where applicable.

• Withdraw consent where processing relies on consent.

• Object to direct marketing at any time.

Requests are generally handled free of charge, except where the law permits otherwise.

Marketing Communications

We may provide information about our services, scientific developments and events where permitted under applicable data protection and electronic marketing legislation.

You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.

Third-Party Websites

Our website may contain links to third-party websites. Pharmidex is not responsible for their privacy practices, and visitors are encouraged to review the relevant third-party privacy policies.

2. Electronic Communications Disclaimer

Confidentiality

Emails sent from Pharmidex email addresses and any accompanying attachments may contain confidential, proprietary or legally privileged information intended solely for the designated recipient.

If you receive an email in error, please notify the sender immediately, delete the message and any attachments, and refrain from copying, disclosing, distributing or otherwise using its contents.

Email Security

Although Pharmidex takes reasonable precautions to protect electronic communications, email transmission cannot be guaranteed to be secure, uninterrupted or free from errors, viruses or other harmful components.

Recipients should undertake appropriate security checks before opening attachments or accessing links.

Accuracy and Liability

Information communicated by email is provided in good faith. Unless expressly stated otherwise, opinions expressed are those of the individual sender and do not necessarily represent the official views of Pharmidex.

Pharmidex accepts no responsibility for unauthorised alterations made to electronic communications during transmission.

Nothing in this disclaimer excludes or limits liability where doing so would be unlawful.

Data Protection

Personal information contained in electronic communications is processed in accordance with applicable data protection legislation and the Privacy Policy set out above.

3. Updates to This Policy

We may update this policy periodically to reflect changes in legislation, business activities, website functionality or data protection practices.

The latest version will be published on this page with an updated revision date. Additional notice will be provided where legally required.

4. Contact Information

For questions relating to privacy, personal information or electronic communications, please contact:

Pharmidex Pharmaceutical Services Ltd

167–169 Great Portland Street, Fifth Floor

London, W1W 5PF

United Kingdom

Email: [email protected]

Website: www.pharmidex.com